Shipping policy

Shipping Policy

At Since Eden, we believe the experience of receiving your piece should feel as considered as the piece itself. Every order is packaged with care and shipped via fully insured, tracked services that require signature upon delivery — because what's inside deserves nothing less.

Processing

We aim to process and dispatch all orders within 1 working day of payment being confirmed.

United Kingdom

All UK orders are shipped via Royal Mail Special Delivery — fully insured, tracked, and signature required upon delivery.

  • Delivery: Next working day
  • Cost: Free

Europe

All European orders are shipped via DHL Express — fully insured, tracked, and signature required upon delivery.

  • Delivery: 2-4 working days
  • Cost: Free on orders over €400 / €15 on orders under €400

Rest of World

All international orders are shipped via DHL Express — fully insured, tracked, and signature required upon delivery.

  • Delivery: 3-5 working days
  • Cost: Free on orders over £600 / £25 on orders under £600

Duties & Taxes

Since Eden is a UK-based company and all orders are shipped directly from the United Kingdom.

All international orders are shipped on a Delivery Duties Unpaid (DDU) basis. This means import duties, taxes and customs fees are not included at checkout and are the sole responsibility of the recipient, as determined by local customs authorities. We recommend checking your country's import regulations before placing your order.

United States — Important Customs Information

For shipments to the United States with a declared value of $2,500 USD or more, U.S. Customs and Border Protection requires the recipient to provide a Social Security Number (SSN), Employer Identification Number (EIN) or Customs Assigned Number.

If this information is not provided when requested, your shipment may be returned to us by U.S. Customs. In this instance, reshipping costs will be invoiced before your order can be resent.

To avoid delays, please ensure you have email, text and WhatsApp notifications enabled from DHL so you don't miss any requests for information.

Saudi Arabia — Address Requirements

Customers shipping to Saudi Arabia must provide a complete delivery address including a valid national postcode at checkout. Failure to include this may result in delays — a member of our team will be in touch to obtain any missing information before dispatch.

A Note on Insurance

Every Since Eden shipment is fully insured for its declared value. In the unlikely event that your order is lost or damaged in transit, please contact us immediately at hello@sinceeden.com and we will work to resolve it as quickly as possible.